Term and Conditions

PQS Online is a platform for shopping items imported from different parts of the world. PQS Online would like to offer the items which are advertised over the website. Besides, any other branded non-prohibited items from all over the world also may be delivered on pre-order basis.

By using the pqsonlinebd.com website / by registering in the website and or placing order through the website, you agree to comply with the terms and conditions of this website.

You can place order by the website and make payments through Bash / Nagad / Rocket facility. After placing the order, our customer service representative will contact within 6 hours for order confirmation. Orders which are already paid online will be considered confirmed. However, for other information, our team will contact you over phone before launching delivery. Cash on delivery is also available for specific areas. PQS Online prefers online payments over cash on delivery. Our dedicated delivery men will deliver the items with the fastest possible means.

PQS Online reserves the right to cancel any order due to unavailability of stock/ error in the pricing and / or for any other reason. PQS Online also reserves the right to cancel any order without specifying any reason. Besides, we also reserve the right to suspend or remove a user account without providing any prior notice or justification to the user.

If someone on behalf of you needs to collect the items, our delivery men will ask for his / her proof of identity. Our delivery men will deliver the items at the front door of your address. In no case, he will deliver the items beyond the front door.

Privacy Policy:

  1. Information provided to the website will remain secret and will not be used for any other purpose other than communicating with you.
  2. Customer needs to complete the online registration process before placing any order.  A single customer may not have more than one account. The information provided for registering an account will remain private and will not be shared out of this website.
  3. A valid Bangladeshi mobile number will be required for registration. By providing the mobile number, you agree to be contacted by SMS or voice call.
  4. You can edit or deactivate your account at any time. If you are using your office address for delivery, you are to remain responsible for ensuring that the office protocols are maintained by the rider / courier service men.

Returns and Refunds:

Refund Policy:

If you have ordered any product and made pre-payment by Bkash / Rocket / Nagad, and if any of the products is not available in the stock, PQS Online will offer you any other product with the same price range. If you wish to cancel the order due unavailability in the stock, you may ask for partial refund. Refund process may take 7 business days. And the refund will be made against the same Bkash / Rocket / Nagad account only after verification of the account.

Promotion Products:

Promotion is subject to stock availability. You will be offered with different items with the same price range. If you do not agree with different item and wish for refund, refund will be made with in 7 business days against the same Bkash / Rocket / Nagad account.

Return Policy:

  • Items may be returned to the rider / courier men, if not received in good condition.
  • Items which are received once and signed in the delivery slip cannot be returned.
  • are requested to call +880 1631719279 or mail to pqsonline@yahoo.com / pqsonlinebd@gmail.com immediately for any anomalies found.
  • Items may not be returned because of change of mind.
  • Though, PQS Online is committed to deliver your desired items within the shortest possible time, the delivery might take 1 – 5 business days. Items ordered after 6 pm will be considered on the next day.
  • Customers will be responsible for the condition of the items after being delivered.
  • Customer may contact PQS Online +880 1631719279 (between 10 am to 6 pm) for any kind of query related to return.

Changes of terms of terms of condition:

PQS Online reserves the right to change / upgrade / modify the terms and conditions, privacy policy and returns & refund policy time to time without prior notification. By accessing the website and / or placing order, you agree with the latest published terms and conditions, privacy policy and returns & refund policy.

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